Refund policy

Return and Refund Policy

Our Commitment to You

At STRIIPZ, we stand behind the quality of our products. We're committed to ensuring you're 100% satisfied with your purchase. If for any reason you're not completely happy with your STRIIPZ strips, we make returns and refunds simple and hassle-free.

Return Eligibility

30-Day Return Window
You have 30 days from the date of your purchase to request a return or refund.

Return Conditions

  • Product must be unopened and in original condition

  • Safety seal must be intact

  • Packaging must be undamaged

How to Request a Return

  1. Email support@striipz.com with your order number

  2. Include your full name and reason for return

  3. Our customer service team will respond within 24 hours

  4. We'll provide return shipping instructions

Refund Processing

Once we receive and verify your return, we'll process your refund within 10 business days. Refunds are credited to your original payment method.

Return Shipping
We offer free return shipping on all returns. No cost to you.

Damaged or Missing Items

If you receive a damaged product or your order is missing items, please contact us immediately:

Email: support@striipz.com

Include:

  • Your order number

  • Full name

  • Photos of the damaged item or missing contents

We'll resolve the issue right away and send a replacement or refund at no cost to you.

Exchanges

We accept exchanges on unused products within 30 days of purchase. Email support@striipz.com with your order number and specify which product you'd like to exchange it for. We'll process your exchange promptly.

Non-Returnable Items

All STRIIPZ strips are eligible for return within 30 days if unopened and in original condition. No exceptions.

International Returns

For international orders, return shipping costs may vary by country. Contact support@striipz.com for specific return instructions for your location.

Questions?

Our customer service team is here to help. We respond to all inquiries within 24 hours.

Email: support@striipz.com

Policy Updates

STRIIPZ reserves the right to update this return and refund policy at any time. Changes will be posted on this page and take effect immediately upon posting.

Last Updated: December 2025