Refund policy

STRIIPZ RETURN AND REFUND POLICY

Last Updated: September 1, 2026

At STRIIPZ, we want customers to have a clear and straightforward process for requesting returns and refunds. This Return and Refund Policy explains when Products purchased through the STRIIPZ website may be returned, how to request a refund, and how we handle damaged, defective, incorrect, or missing Products.

This policy applies to eligible purchases made through the STRIIPZ online store and should be read together with our Terms of Service, Purchase Options & Cancellation Policy, and Shipping Policy.

1. 30-Day Return Window

You may request a return for an eligible Product within 30 days after the date your Order is delivered.

The 30-day period begins on the delivery date shown by the applicable carrier's tracking information.

Return requests submitted after the 30-day period may not be eligible for a refund, except where otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return under this policy, the Product must:

  • be unopened;
  • be unused;
  • remain in its original condition;
  • have the original safety seal intact; and
  • have the original packaging intact and undamaged.

Because STRIIPZ Products are dietary supplements intended for consumption, opened or used Products are generally not eligible for a standard return.

We may inspect returned Products to determine whether the applicable return conditions have been satisfied.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted.

3. How to Request a Return

Before sending a Product back, you must contact STRIIPZ at:

support@striipz.com

Please include:

  • Your full name
  • Order number
  • Email address associated with the Order
  • Product(s) you wish to return
  • Reason for the return
  • Photos, if relevant

Our customer support team will review your request and provide return instructions if the return is eligible.

Please do not send Products to the STRIIPZ business address without first receiving return instructions from our customer support team.

4. Return Shipping

For eligible standard returns, STRIIPZ will provide return shipping at no cost to the customer.

Where applicable, we will provide return shipping instructions and a prepaid return shipping label.

Products should be packaged securely and returned according to the instructions provided by STRIIPZ.

STRIIPZ is not responsible for Products sent to an incorrect address or returned outside the instructed return process.

5. Refunds

Once an eligible return is received and verified, STRIIPZ will process the applicable refund within 10 business days.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or other financial institution.

STRIIPZ cannot control the processing time imposed by your payment provider after we have issued the refund.

6. Refunds for One-Time Purchases

For eligible one-time purchases, including eligible individual Product purchases, a refund may be issued when:

  • the return is requested within the applicable 30-day period;
  • the Product satisfies the return conditions;
  • the Product is returned according to STRIIPZ's instructions; and
  • the returned Product is received and verified.

Cancellation of an Order before processing or shipment is handled under our Purchase Options & Cancellation Policy.

7. Make Your Bundle Returns

Make Your Bundle purchases are treated as bundle purchases for return purposes.

Because bundle pricing may include a discount based on purchasing multiple Products together, the entire bundle must be returned to qualify for a refund of the bundle purchase.

Individual Products from a bundle generally cannot be returned separately for a partial refund.

All Products included in the bundle must satisfy the applicable return conditions, including being:

  • unopened;
  • unused;
  • in original condition;
  • safety seal intact; and
  • in original, undamaged packaging.

If only part of a bundle is returned, the returned Products may not qualify for a refund under the standard bundle return policy.

8. Damaged, Defective, Incorrect, or Missing Products

If there is a problem with your Order, including receiving a damaged, defective, incorrect, or incomplete Order, please contact us at:

support@striipz.com

within 5 days after delivery.

Please provide:

  • Order number;
  • Full name;
  • Description of the issue;
  • Clear photographs of the Product and packaging, where applicable; and
  • Any other information reasonably necessary for us to investigate the issue.

If STRIIPZ sent the wrong Product

If we sent you a Product that differs from the Product you ordered, you may choose between:

  • a replacement of the correct Product, subject to availability; or
  • a full refund for the affected Product.

If a Product arrives damaged or defective

If a Product arrives damaged or has a qualifying defect, you may choose between:

  • a replacement, subject to availability; or
  • a full refund for the affected Product.

If an item is missing

If an item shown on your Order confirmation is missing from your delivery, contact us within the 5-day reporting period so we can investigate and determine the appropriate resolution.

For qualifying issues caused by STRIIPZ, we will provide the applicable replacement or refund without charging you for the resolution.

9. No Exchanges

STRIIPZ does not currently offer exchanges for Products.

If you would like a different Product, you may return an eligible Product under this policy and place a new Order separately.

For Products that are damaged, defective, incorrect, or otherwise affected by an Order fulfillment issue, the replacement options described in Section 8 apply.

10. Subscription Orders

STRIIPZ may offer eligible Products through recurring Subscription purchases.

Subscription Orders are subject to the same general Product return requirements described in this policy unless otherwise disclosed during the applicable purchase process or required by law.

Cancelling a Subscription

Cancelling a Subscription prevents future recurring charges after the cancellation becomes effective.

Cancelling a Subscription does not automatically refund a charge that has already been processed.

If a Subscription renewal has already been charged, the resulting Order may be eligible for a refund only if it satisfies the applicable requirements of this Return and Refund Policy or where a refund is otherwise required by applicable law.

Processed or Shipped Subscription Orders

If a Subscription renewal has already been processed or shipped before cancellation becomes effective, cancellation of the Subscription does not automatically cancel that Order.

Any return or refund will be handled according to this policy.

For additional information regarding Subscription cancellation and automatic renewals, please review our Purchase Options & Cancellation Policy and Terms of Service.

11. Orders That Cannot Be Cancelled

If you wish to cancel a one-time Order or Make Your Bundle purchase, you must contact us before the Order is processed or shipped.

Once an Order has been processed or shipped, cancellation may no longer be possible.

If the Order is eligible for return after delivery, you may request a return under this policy.

For more information about Order cancellations, please see our Purchase Options & Cancellation Policy.

12. Products That Are Not Eligible for Standard Returns

Products generally are not eligible for a standard return if they are:

  • opened;
  • used;
  • missing the original safety seal;
  • materially damaged after delivery due to customer handling;
  • missing original packaging; or
  • returned outside the applicable 30-day return period.

These restrictions apply to standard voluntary returns.

They do not limit remedies that may apply to Products that are defective, damaged upon arrival, incorrect, or otherwise subject to rights that cannot legally be excluded.

13. Refunds and Promotional Discounts

If a returned Product was purchased using a promotional discount, the applicable refund will generally be based on the actual amount paid for the eligible Product, subject to the terms of the applicable promotion.

For Make Your Bundle purchases, the entire bundle must generally be returned to receive the applicable bundle refund.

Promotional discounts do not create a right to receive a refund greater than the amount actually paid.

14. Shipping Charges

Standard U.S. shipping is currently offered free for eligible STRIIPZ Orders.

For eligible returns under this policy, STRIIPZ will provide return shipping at no cost to the customer as described above.

If an Order includes an optional shipping service or other charge that was separately disclosed and paid, the treatment of that charge may depend on the circumstances of the return and applicable law.

15. Refund Not Received

If STRIIPZ confirms that your refund has been processed but you do not see the refund in your account, please:

  1. Check your original payment method;
  2. Contact your bank or payment provider; and
  3. Contact STRIIPZ at support@striipz.com if the refund remains unavailable.

We will provide reasonable assistance in confirming the status of a processed refund.

16. Customer Responsibility for Return Information

You are responsible for providing accurate information when requesting a return or refund.

This includes:

  • correct Order number;
  • correct contact information;
  • accurate description of the issue; and
  • any requested photographs or supporting information.

Providing incomplete or inaccurate information may delay the review or processing of your request.

17. Return Inspection

Returned Products may be inspected upon receipt to determine whether they meet the requirements of this policy.

If a returned Product does not satisfy the applicable eligibility requirements, STRIIPZ may decline the standard refund request, except where a refund or other remedy is required by applicable law.

If we decline a return, we may contact you using the information associated with your Order.

18. Fraudulent or Abusive Return Activity

STRIIPZ reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of our return and refund process.

Examples may include:

  • falsely claiming an Order was not received;
  • submitting fraudulent damage claims;
  • returning Products that were not purchased from STRIIPZ;
  • repeatedly violating return requirements; or
  • providing materially false information regarding a return.

We may restrict or refuse returns where permitted by applicable law.

This provision does not limit legitimate consumer rights or remedies.

19. Consumer Rights

This policy describes STRIIPZ's standard voluntary return and refund procedures.

Nothing in this policy is intended to limit, waive, or exclude any rights, warranties, remedies, or protections that apply to you under applicable federal, state, or local law and that cannot legally be waived.

Where applicable law provides you with rights or remedies beyond this policy, those rights and remedies remain available.

20. Policy Updates

STRIIPZ may update this Return and Refund Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Changes will apply prospectively unless otherwise required by applicable law.

Your purchase is generally governed by the policy applicable at the time of the transaction, subject to any legally required changes or rights.

21. Questions and Customer Support

For return, refund, or Order-related questions, contact:

STRIIPZ LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA

Email: support@striipz.com

We currently provide customer support by email.

We aim to respond to inquiries within 24–48 hours.

22. Related Policies

For additional information, please review:

  • Terms of Service
  • Purchase Options & Cancellation Policy
  • Shipping Policy
  • Privacy Policy
  • Contact Information