Contact information
Contact Us
Last Updated: December 8, 2025
Get in Touch
We'd love to hear from you! Whether you have questions about our STRIIPZ strips, need order support, or just want to share feedback, our friendly team is here to help.
Customer Support
Email: support@striipz.com
Response Time: We respond to all inquiries within 24 hours during business days.
What We Can Help With
Product Questions
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Ingredient information
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Product recommendations
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Usage and dosage guidance
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Safety and allergen concerns
Order Support
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Order status and tracking
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Shipping inquiries
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Returns and exchanges
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Billing questions
General Inquiries
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Wholesale or partnership opportunities
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Media and press inquiries
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Feedback and suggestions
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Other questions
How to Contact Us
Email Support (Recommended)
Send us an email at support@striipz.com with:
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Your order number (if applicable)
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Full name
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Clear description of your inquiry
Our team will respond within 24 hours.
Frequently Asked Questions
Before reaching out, check our FAQ page for answers to common questions about:
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How to use STRIIPZ strips
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Product ingredients and benefits
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Shipping and returns
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Storage and shelf life
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Safety and allergen information
Response Times
Monday - Friday: 24-hour response time
Weekends & Holidays: We'll respond on the next business day
Please allow up to 24 business hours for a response to your inquiry.
Order Information
When contacting us about your order, please have the following information ready:
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Order number
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Email address associated with your account
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Order date
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Description of your issue
This will help us assist you faster.
Returns & Refunds
For return or refund inquiries, please email support@striipz.com with:
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Your order number
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Reason for return
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Photos (if applicable for damaged items)
See our Return and Refund Policy for complete details.
Damaged or Missing Items
If you receive a damaged package or items are missing:
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Email support@striipz.com immediately
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Include your order number
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Attach clear photos of the damage or missing items
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We'll resolve the issue right away
Shipping Inquiries
For questions about shipping, tracking, or delivery:
Email support@striipz.com with:
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Your order number
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Tracking number (if available)
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Your location
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Specific shipping question
Wholesale & Partnerships
Interested in carrying STRIIPZ products or exploring partnership opportunities?
Email support@striipz.com with:
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Your business name
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Business type
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Inquiry details
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Contact information
Media & Press
For media inquiries, interviews, or press features:
Email support@striipz.com with:
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Your publication or outlet name
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Request details
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Deadline
Social Media
Follow us on social media for wellness tips, product updates, and STRIIPZ news:
Privacy
We take your privacy seriously. Any personal information you share with us is protected in accordance with our Privacy Policy.
Response Guarantee
We're committed to excellent customer service. If you don't receive a response within 24 hours, please resend your inquiry or check your spam folder.
Still Need Help?
Our support team is here for you. Reach out anytime at support@striipz.com and we'll get back to you promptly.
We're excited to hear from you and help you on your wellness journey!
